Frequently asked questions

Most popular questions

• What is King of SIM?
• How will it save me money?
• Where can you use it?
• Can I keep my King Of SIM and use it again?
• Can I call and text to any country in the world?
• Do I have voicemail on my King Of SIM?

Using King of SIM

• How do I activate my SIM card?
• How do I make calls?
• How do I receive calls?
• Can I manage my account online?
• How can I make a conference call?
• How do I use Web Call Back?
• What data services are available and how can I start using them?
• How can I check my mobile number?
• How can I check my balance?
• How can I top up my account?
• How can I get more help if I have a problem?
• How do I know if my phone is locked or not?
• Which handsets are compatible with the SIM card?

King of SIM Card is the perfect choice for talking freely from country to country with ONE mobile number. King of SIM Card can be used in more than 85 countries. Customers will save up to 90% on their long distance calls. This dramatically saves a lot on the roaming charges and phone bills.

 

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King of SIM offers you low cost roaming, allowing you to use your mobile phone abroad without paying expensive roaming charges. Using our service will cut your mobile phone bill by as much as 90%!

 

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King of SIM Card works in over 85 countries around the world. Click here for the list of countries where we provide service.

 

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Yes, but you need to top up within 6 months. Otherwise it will expire.

 

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YES. You can call and text anywhere in the world.

 

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YES. You have full voicemail facilities with King of SIM. Use your mobile to call 121 or logon to your King of SIM control panel to retrieve your voicemail.

 

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King of SIM Card is 3 and 3.5G capable. But it works differently depending on the wide variety of phones available on the market today. Please click here for detailed mobile compatibility information.

	1.	You need to have an UNLOCKED mobile GSM phone.
	2.	Insert your King of SIM Card into the mobile phone.
	3.	Switch on the mobile phone and enter the PIN code to start King of SIM Card service.

 

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By following 3 steps, users can make calls through their GSM mobile phone at anytime and anywhere at low costs.

Step 1
	Dial the number you wish to call including the international code and then press send/call button. Dial: country code + area code + phone number e.g. 852 27931832 + rest of phone number
Step 2
	After dialing the number, there will be a slight pause, as the King of the SIM service rings you back to connect your call. When the phone rings, answer the call and you will hear “Please wait for connecting your call”. It is important that you ignore any messages the phone may display during this process.
Step3
	A few seconds later, you will be connected to the person you are calling. After the call has ended, you will receive an SMS text message, which will state the duration and cost of your last call and the remaining account balance. e.g. “Your last call charge US$0.5. Your available credit US$97.”

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For call receiving, using King of SIM Card is the same as using a standard SIM card.

 

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Yes, you can logon to the online account management at any time, from anywhere in the world using a standard webuser browse.

 

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Hold your meetings by phone wherever you are with our conference calling service. You can connect to unlimited number of parties simultaneously!

King of SIM Card conference call can be initiated by the caller using either a web-browser or a mobile phone equipped with text messaging (SMS).

Setting up a conference call online

1. Log on to your King of SIM Card online management account and set up a conference call by using a web-browser.

2. Just enter the phone number for everyone you wish to conference in, or do so by selecting contacts from your personal phone directory. Highlight those individuals you wish to call / conference call. Then click the “dial” icon

Setting up a conference call through your phone

Procedures may differ depending on the handset model. Please refer to your handset manual for details.

Important: Airtime charge will be incurred for all calls you have engaged.

 

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You can initiate a call by King of SIM Card for other parties. Connects any person at anytime, anywhere with King of SIM Card. You will find it very convenient to make calls for either yourself or others. Log on to your King of SIM Card online account management using  web-browser to set up a web call back.

 

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Supported by the 3G technology, King of SIM Card allows high-speed data transfer anytime, anywhere. King of SIM Card provides:

• high-speed internet and WAP access
• short connection times
• fast download of video, music, logos, ring tones and picture messages
• super-speed message sending and receiving

Mobile Data Service is activated automatically after your King of SIM Card is inserted into the handset and started functioning.

 

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It is very easy to top up your King of SIM Card. You can purchase top up cards using one of the following methods:

• Buy a top up card by visiting our website.
• Buy a top up card from one of our authorized dealers in our distribution network.

Then simply call the number given your topup card and enter the PIN (also given on the top up card) when prompted.

 

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Use your mobile phone to call 133 or logon to your King of SIM control panel to check your mobile number.

 

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Use your mobile phone to call 187 or logon to your King of SIM control panel to check your balance.

 

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We have a professional customer services and technical support team to assist you and attend to your needs at all times. We provide efficient, expert and friendly support to ensure zero defects and immediate service recovery if problems occur. Click here to see our contact details.

 

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You will know that your phone is locked if you insert the King of SIM into your phone and get anyone of the following messages on the screen after entering the PIN: "Insert SIM" or "SIM not valid".

 

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The following handsets are currently compatible with the SIM card. This list is not exhaustive, therefore if your handset is not listed below, please contact us to find out if it is compatible with the SIM card.

Motorola	Samsung	Sony Ericsson	Siemens	Nokia
V80	D100	K300i	S45	3100
V180	D500	K500i	C55	6100
V220	e330	K750i	C65	6600
V360	E350	S700i	M65	6670
V400	E600	T290	S65	6820
V560	E630	T610	SF65	7610
V620	E720	T630	SK65	6610i
V6350	E730	T68i	SL65	7250i
Razr V3	E800	W800i		9200
		Z500i		1600