Most common questions

• I did not receive my FREE card after I registered, why?
• Why did I get a VoIP calling card for my free gift instead of a phone calling card?
• How can I get my account activated?
• Why my account is suspended?
• How can I pay for my purchase?
• Is it safe to shop online?
• If I have problems with my order, what can I do?
• I bought a card but I haven’t received it yet, why?
• The website tells me that I can not buy any more cards, why?
• I can’t login, why?
• What details shall I include when I send you an enquiry?
• How can I get more help?

Calling Cards

• How can I buy a card?
• How can I use the card PIN?
• How do you send the card to me?
• The actual minutes I got from my card are different from your website, why?
• What is a connection charge?
• What is a daily charge?

VoIP calling cards

• Do I need special equipment to use VoIP card?
• Can I keep my VoIP account?
• Where can I use the VoIP card?

Call back calling cards

• Where can I use the callback card?
• Will my phone get charged?
• I dialed my access number, but no callbacks to me, why?

Wholesale

• Can I get a discount if I purchase more than 30 calling cards at once?
• What products do you offer wholesale on deal?
• Do I have to pay online?
• How will my cards be delivered?

Your account has to be activated by our customer service before you can get the free card. A customer service advisor will call you to confirm your registration and to activate your account within 2 working days of the registration.

 

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All United Kingdom customers receive a free calling card as their free gift when they register with us. Customers from all other countries receive a VoIP calling card as their gift.

 

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Our customer service team will try to contact you to confirm your registration and to activate your account within 2 working days of the registration. It is therefore important that you provide a valid contact telephone number during registration.

 

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You can pay using a credit or debit card or by using a Paypal account. We currently use "Paypal" to collect your payment.

 

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Yes. Your payment is taken via Paypal, which is a popular and a very secure method of payment. Please note that we do not view or store your credit card details.

 

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For a quick response, you can log on to the "My account"section of the website and send a message to the customer service. Alternatively you can email us at cs@call28.com.

 

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All our cards are delivered by e-mail. Some e-mail providers may consider these emails as "Junk" which is why you may not see the card in your Inbox. To avoid this, you can add noreply@call28.com to your address book. Alternatively, you can also visit the "My account" section of our website and click on "View my products" to retrieve your purchased cards.

 

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In order to prevent fraud, we allow a maximum of two cards to be purchased at a time and a maximum of one transaction to be made per day. If you want to buy in bulk or place a wholesale order, please contact us at cs@call28.com.

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Please ensure you are using the correct login and password. If you have forgotten your password, you can reset it using the Login Assistant on the login page.

 

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Please include your registered username and a contact telephone number will all your enquiries.

 

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Click here to find out how you can contact our customer service.

 

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Buying process is very simple. Once you have registered an account with us, you will need to login and pay for your calling card using your credit/debit card or Paypal account. When we receive the payment confirmation, we will dispatch your card to your registered e-mail address. This process is very quick and normally takes less than one hour.

 

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You will receive usage instructions in the e-mail containing your PIN.

 

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We will send your card to your registered email address. Alternatively, you can log on to the "My account" section of our website to retrieve your purchased cards.

 

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The number of minutes depends on where you are calling to and what kind of phone you are calling. Calling mobiles will normally cost you about 5 times more than calling landlines.

 

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Connection charge is a fixed charge which you incur every time you use your calling card to call somewhere.

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From the day you first use your calling card, you will incur a daily charge which will be deducted from the total balance of the card. It is a kind of service charge

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No. Once you have used all the credit on your VoIP card, you will need to purchase another card which will have a new account number.

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You can use your VoIP card from anywhere in the world.

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You can use callback with a world accessible phone anywhere in the world.

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Your phone will get charged by its receiving call rate; if your phone is free for incoming calls, you will not get charged. The other charges will be deducted from the balance of your call back calling card only.

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Your telephone provider may be experiencing technical problems. To ensure that the problem is not with our access number, you can try to use call back at different times of the day (at least twice). If the problem still persists then please contact your telephone provider.

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Yes, 30 cards is the minimum number for a wholesale order, you will certainly get a discount.

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We offer wholesale for all of our products.

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We accept bank transfer or cash payment for wholesale orders. We can accept cheques, but we have to wait until the payment has cleared before we can you send the cards.

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Your cards will be delivered by Royal Mail special delivery. It is a secure and quick method. You will normally receive your cards after 1 day of making the payment.

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